Frequently Asked Questions (FAQ)
What is JMWorkz?
We are an online store that offers Bath & Body products. At the same time, we offer all visitors to our site...FREE GAMES to play!!
Games are located at the bottom of the Homepage.
We also have a video section of random videos and places we visit (updated regularly) on our YouTube channel:
http://www.youtube.com/jmworkz. So, we offer great product at low prices and FREE Entertainment.
What payment methods do you accept?
We accept all major credit cards through PayPal- Visa, Mastercard, American Express, Discover. We are PayPal Verified.
Is it safe to use my credit card on your website?
Yes, very. All payments are processed through Paypal on there secure server. You will see an image of a lock appear in the lower right hand corner of your screen on the browser. This indicates that you have entered the secure portion of the website. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
How quickly do you respond to emails?
We usually respond to emails the same day it was received. Guarantee that someone will get back to you within 24 hours.
How long does shipping take?
Do you ship internationally?
Unfortunately, we don't. We only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses. In the future we hope to offer international shipping.
What is your return policy?
Please return items to the Customer Service address on the packing slip:
Customer Service
PO Box 691300
Los Angeles, CA 90069
Please write your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will credit your account and notify you by email that a return has been made.
Please contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns.
-Return Policy for broken or defective items-
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact" link at the bottom of the website.
-Return Policy for non-defective, non-broken items-Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
We are an online store that offers Bath & Body products. At the same time, we offer all visitors to our site...FREE GAMES to play!!
Games are located at the bottom of the Homepage.
We also have a video section of random videos and places we visit (updated regularly) on our YouTube channel:
http://www.youtube.com/jmworkz. So, we offer great product at low prices and FREE Entertainment.
What payment methods do you accept?
We accept all major credit cards through PayPal- Visa, Mastercard, American Express, Discover. We are PayPal Verified.
Is it safe to use my credit card on your website?
Yes, very. All payments are processed through Paypal on there secure server. You will see an image of a lock appear in the lower right hand corner of your screen on the browser. This indicates that you have entered the secure portion of the website. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
How quickly do you respond to emails?
We usually respond to emails the same day it was received. Guarantee that someone will get back to you within 24 hours.
How long does shipping take?
- UPS ground please allow 7-10 business days
- USPS please allow 7-10 business days
- UPS 2-Day Air please allow up to 2-4 business days
- USPS AirMail please allow 7-14 business days (Hawaii,Alaska,Puerto Rico,Guam,Virgin Islands,APO/FPO military addresses)
Do you ship internationally?
Unfortunately, we don't. We only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses. In the future we hope to offer international shipping.
What is your return policy?
Please return items to the Customer Service address on the packing slip:
Customer Service
PO Box 691300
Los Angeles, CA 90069
Please write your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will credit your account and notify you by email that a return has been made.
Please contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns.
-Return Policy for broken or defective items-
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact" link at the bottom of the website.
-Return Policy for non-defective, non-broken items-Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
